Privacy Policy

The short version

We collect what you type into the booking form so Jake can call you back and fix your appliance. We don't sell it, rent it, or trade it for Husker tickets. The rest of this page is the long version, and none of it is a joke.

Who we are

"Jake's House Calls", "we" and "us" mean the business that runs jakeshousecalls.com, a mobile appliance, furnace and air-conditioner repair service in the Hastings, Nebraska area. Reach us at help@jakeshousecalls.com or 402-909-5253.

What we collect

• Booking details. Your name, phone number, which appliance is broken, and whatever you write in the form, including the joke fields.
• Photos, if you add them. Up to three per request. They're shrunk in your browser before they're sent.
• Payment details, if you pay online. Payments go through a payment app or processor such as Venmo, Cash App or Stripe. We never see or store your card or bank details. We see your name or handle, the amount, and any note you add.
• Technical basics. Your IP address is used briefly to stop spam and limit how many requests one connection can send. Our hosting provider keeps standard server logs.
• Your door choice. The site remembers in your own browser which door you picked (wife or husband). That never leaves your device.

How we use it

• To contact you, schedule the repair, and do the work.
• To match a payment to a booking.
• To keep spam and abuse off the form.

We don't use your booking details for advertising and we don't add you to a mailing list.

Who else handles it

We use a small number of service providers, and they only process your information to run the site for us:

• Google (Firebase and Google Cloud) hosts the site and stores booking requests and photos. Photos are automatically screened for inappropriate content by Google's Cloud Vision service.
• Formspree or Resend delivers the booking notification email to us.
• Venmo, Cash App or Stripe, whichever you choose to pay with, processes the payment under its own privacy policy.
• Cloudflare provides our domain and DNS. If we turn on visitor statistics, they will be privacy-friendly aggregate counts from Cloudflare or Google Analytics, and this page will say so.

We'll also disclose information if the law requires it. That's the whole list.

Anything posted publicly

Nothing you send through the booking form is published. If the site offers an option to have a submission posted publicly, it will be a separate choice that you make on purpose, it will only show a first name or nickname and a town, and a person reviews it first. Phone numbers, addresses and last names are never posted.

How long we keep it

• Photos are deleted automatically after 60 days. Links to them in our email expire after 7 days.
• Booking requests are kept as long as needed for service, warranty and tax records, then deleted.
• Spam-prevention records expire within hours.

How we protect it

The site runs over HTTPS. Booking records and photos sit in private storage that visitors and browsers cannot read; only the business can. Payments never touch our servers. No system is perfect, and if something ever goes wrong with your information we'll tell you.

Your choices

Email help@jakeshousecalls.com or text 402-909-5253 to see, correct or delete what we hold about you. You can also skip the form entirely and just call.

Kids

This site is for adults who own broken appliances. We don't knowingly collect information from anyone under 13.

Changes

If this policy changes, the new version goes on this page with a new date at the top.