Terms of Service

The short version

The jokes are jokes. The repairs are real. If you pay the intake fee for a real repair, it comes off your bill. Everything below is meant seriously.

Who we are

"Jake's House Calls", "we" and "us" mean the business that runs jakeshousecalls.com, a mobile appliance, furnace and air-conditioner repair service in the Hastings, Nebraska area. By using the site or booking a repair you agree to these terms.

About the humor

The marketing on this site is satire. Service names, reviews, the franchise page, the "marital support" and "husband support" sections and similar content are comedy, not offers. The only services we actually provide are the diagnosis and repair of household appliances, furnaces and air conditioners. Reviews marked or obviously written as jokes are not real customer testimonials.

Booking a repair

• Sending the form is a request, not a confirmed appointment. It's confirmed when Jake contacts you and you agree on a time.
• We serve the Hastings area and nearby towns. If you're outside the area, or it's a job we can't take, we'll tell you and refund the intake fee in full.
• An adult needs to be home during the visit.

The intake fee

When online booking requires a fee, the form asks you to choose one of two things before you pay. The amount is shown before you pay, and it is charged by this website, not by the technician.

• "It's actually broken." The fee sends your repair request to Jake. Jake credits the full amount to your repair bill. If he can't take the job, or you cancel at least 24 hours before the appointment, it's refunded. If you cancel later than that or aren't home when he arrives, it isn't.
• "Put me on the Wall of Shame." This is a novelty purchase for entertainment. It is not a repair booking and nobody will come to your house. Your submission is posted on the site's Wall of Shame with a first name or nickname and a town only. Because it's delivered when it's posted, it's non-refundable once posted. A person reviews every submission, may edit it for privacy or length, and may decline it for any reason; if we decline it, you get a full refund. We'll take a post down any time you ask, though a takedown isn't a refund.
• Calling or texting 402-909-5253 to book is always free.
• Refunds go back the same way you paid, usually within 5–10 business days for cards.

Paying for the repair

The repair itself is between you and Jake. He gives you a price before work begins, and you pay him directly when the work is finished (cash, check, Venmo or Cash App). This website does not collect payment for repair work.

Repairs and warranty

We stand behind our work. The warranty on labor and parts for your job is stated on your invoice. Manufacturer warranties on parts apply as written by the manufacturer. We aren't responsible for pre-existing problems unrelated to the repair, or for appliances that are beyond economical repair, and we'll tell you honestly when that's the case.

Things you send us

Keep form submissions and photos lawful, and send photos of appliances, not people. Photos are screened automatically. We can ignore, delete or report anything abusive or illegal.

Merchandise

Apparel is printed to order and shipped by a third-party print partner. Its store shows shipping times and handles returns for misprints or damage.

The legal part

The site is provided as it is. To the extent the law allows, our liability for anything arising from the website itself is limited to what you paid us through it. This doesn't limit any rights you have under Nebraska consumer law or any warranty on repair work. These terms are governed by the laws of the State of Nebraska.

Contact

help@jakeshousecalls.com · call or text 402-909-5253